/* ── CALLOUT ── */
.klacht-callout{display:flex;gap:24px;align-items:flex-start;background:var(--off);border:1px solid var(--border);border-left:3px solid var(--warm);padding:32px 36px;margin-bottom:56px;}
.klacht-callout-icon{font-size:24px;line-height:1;color:var(--warm);flex-shrink:0;padding-top:2px;}
.klacht-callout-title{font-family:'Syne',sans-serif;font-weight:700;font-size:16px;color:var(--ink);margin-bottom:8px;}
.klacht-callout-text{font-size:16px;font-weight:400;color:var(--muted);line-height:1.8;margin:0;}

/* ── STEPS ── */
.klacht-steps{display:grid;grid-template-columns:repeat(4,1fr);gap:2px;margin-top:32px;}
.klacht-step{background:var(--off);padding:28px 24px;text-align:center;}
.klacht-step-num{font-family:'JetBrains Mono',monospace;font-size:20px;font-weight:300;color:var(--warm);margin-bottom:12px;}
.klacht-step-text{font-size:15px;font-weight:400;color:var(--muted);line-height:1.6;}

@media(max-width:1024px){
  .klacht-steps{grid-template-columns:repeat(2,1fr);}
}
@media(max-width:767px){
  .klacht-callout{flex-direction:column;gap:16px;padding:24px;}
  .klacht-steps{grid-template-columns:1fr 1fr;}
}